Frequently Asked Questions: Individual Income Tax

General

• Where’s my refund, why have I not received my refund yet?
• What is the address for mailing my return?
• How do I change or update my address?
• How do I obtain a copy of my return? I don’t see it on My Alabama Taxes:
• Who do I call if my refund is taken by other state agency?
• What should I do with an incorrect, torn or damaged refund check?

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Payments

• Can I set up a payment plan?
• How do I make a payment, Can I pay online?
• How do I make a payment on My Alabama Taxes (MAT)?
• I received a billing letter or my payment is not showing on my account, but I’ve already made a payment.
• How can I view previous estimate payments I have made?
• I made a payment in error to the incorrect tax type (estimate, return, billing), tax year or two payments. How do I get this corrected or get a refund for my payment in error?

Filing

• If I am a resident of Alabama, but work in another state or country, am I required to file an Alabama tax return?
• If I am not a resident of Alabama, but earned income from Alabama sources, am I required to file an Alabama tax return?
• How do I file an amended return?
• Can I file an extension to file my return?

My Alabama Taxes

• I received a letter stating I needed to verify my return but I cannot find the link in My Alabama Taxes, What do I do?
• MAT says a return is missing for a tax period, but I was not required to file a return that year.

Have you received my return?

• Have you received my return? I mailed it.
• Have you received my return? I filed electronically.

Garnishments and Bankruptcy

• Questions about a garnishment.
• Questions about a bankruptcy.

Forms

• How do I order forms?
• How do I find general tax forms?

W2

• How do i obtain a copy of my W2?
• What does it mean when the website says that my return is being held for W-2 matching?

Federal IRS Contact Information

• How can I contact the IRS?